Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at marketing@manoirhovey.com. Please note that returns should be sent to the following address: Manoir Hovey, 575 Rue Hovey, North Hatley, Quebec, J0B 2C0, Canada.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any questions regarding a return at marketing@manoirhovey.com.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item, so that we can assess the problem and resolve it.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable products (like food, flowers or plants), personalized products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding a specific item.

We cannot accept returns on sale items or gift cards.

Trades

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day withdrawal period

Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you upon receipt and inspection of your return, and we will let you know whether or not the refund has been approved. If so, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also take time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at marketing@manoirhovey.com.